Dynamics 365 Business Central and Dynamics NAV: what's the difference?

From the big Microsoft family of products, choosing the proper tool can be hard. While Dynamics AX has become Dynamics 365 for Finance and Operations and lots of applications have been added into the Dynamics 365 suite,

When creating Dynamics 365 Business Central many discovered that less and less space is being taken up by Dynamics NAV, and we're talking more about Business Central when we talk about ERP solutions for medium and small businesses. What exactly does that mean?

The gap Involving Dynamics NAV and Dynamics 365 Business Central is not so great. It is actually quite simple. Would you like to understand how to differentiate yourself? Can you realize the maturation of the Dynamics 365 suite? And do you realize which one is the ideal alternative for you?

We have worked With Dynamics 365 for clients who already use Dynamics Business Central and Dynamics NAV for sales and client retention. Each of these apps offer some form of CRM functionality, but there's great confusion as to when the options create the most sense. Let's attempt to approach this in a high level...

What is Dynamics 365?

Dynamics 365 is a package of specialist applications offered by Microsoft. Most importantly, this consists of ERP programs and CRM applications. The naming conventions also have shifted a lot and are somewhat confusing. Therefore, users and suppliers often shorten their titles, for example

Dynamics 365 Business Central = Business Central

Dynamics 365 for Sales = Dynamics CRM

Dynamics 365 for Customer Engagement = Dynamics CRM

What are Dynamics NAV and Dynamics 365 Business Central?

NAV and Business Central are equally ERP (Enterprise Resource Planning) software. Each application is designed to manage everything from tracking customers to suppliers, entering invoicing, implementation and orders. However, their strength can be found in the accounting processes.

Dynamics NAV and Business Central are very similar. In fact, they are considered the exact same application, with Company Central the cloud version and NAV that the on-premises version.

What is the difference between Dynamics NAV and Dynamics 365 Business Central?

The difference is not in the area of the solution or in the applications. The difference can be found in the platform. Dynamics NAV vs Dynamics 365 Business Central: NAV operated and can be implemented directly on site. It's installed on servers. In the cloud, Dynamics 365 Business Central is hosted on the other hand. Business Central contains. But they have been redesigned to operate seamlessly and consistently in the cloud.

At the moment we are calling those two NAV applications (not precisely exact, but that will help to keep the descriptions brief).

What's Dynamics 365 for Sales and Dynamics 365 for Customer Engagement?

The Dynamics 365 Suite offers numerous license options for CRM (Customer Relationship Management) functions.

Dynamics 365 for Sales: This release comprises most including a set of features for sales groups and a small set of features to encourage advertising teams and customer service.

Dynamics 365 for Customer Engagement: this model contains all the above functions as well as. On the other hand, Dynamics 365 for Customer Engagement does not offer a lot of innovative marketing features.

Dynamics 365 CRM Additions

As you might Expect, Dynamics 365 CRM comprises CRM performance than NAV. The following list includes some of the key enhancements Offered in CRM:

Task direction : an accounting system mainly focuses on monitoring transactions. A CRM system places more emphasis. NAV has hardly any possibilities for monitoring and scheduling emails tasks, and appointments. In comparison, CRM has a variety of tools.

Outlook integration: Dynamics 365 CRM is deeply integrated with Microsoft Outlook. So it is simple to track mails, schedule follow-up activities, connect to calendar appointments, and a whole lot more. CRM is easier for them to adopt than NAV if your customers are using Outlook. NAV comprises some Outlook integrations, but not the same thickness or flexibility as Dynamics 365 CRM.

Mobile: Employees who have contact with customers tend to be away from the Office and need access. CRM comprises a strong mobile program accessible from information synchronization and almost all cellular operating systems.

Configurable: Dynamics 365 CRM relies on the Notion that it simply Has to be configured to fulfill a variety of requirements. Adding an almost unlimited number of tables, fields, views, forms, graphs and dashboards is easy (no code required).

Customer-oriented procedures: CRM additionally offers the possibility of individually adapting process automation with resources such as workflows, business process flows, task flows, business rules, etc..

Improved user interface: The CRM user interface is aimed at the customer representative. Navigating and entering data in CRM is much easier than in the NAV interface.

Leads, marketing, customer support : Dynamics 365 CRM (even the Most Elementary version) includes a dynamic range of marketing and customer service functions that are not included in NAV.

SharePoint integration: Dynamics 365 CRM includes integration with Microsoft SharePoint to simplify the tracking of the large number often generated throughout the revenue life cycle, as well as the advertising Materials used to generate prospects or support a team of sale,