Dynamics 365 Business Central: Premium

Premium licenses include all accessible to Essential license holders, plus access to Service Order Management, and Manufacturing features.

Service Order Management

Business Central's Service Order Management module allows businesses to supply exceptional service with their clients, helping boost customer satisfaction and brand loyalty in the process.

Built to encourage Repair shop and field service operations, Business Central empowers businesses to manage their service management operations, from processing orders, to issuing contracts, and managing technicians.

The program features tools To register and track post-sales troubles, including new service requests and routine maintenance, and place and update service rates. In addition, it enables users to manage key components of their service operations, such as contract information, components, and warranty information.

Service KPIs can be Monitored through Business Central, that enables users to track and record information on service levels, response times, and service history of each arrangement.

The logistics of Completing service requests may also be handled from within the program, from which users can assign personnel based on skills and availability, log handling information, and also update the order status.

Manufacturing

The addition of Manufacturing tools to Business Central brings the brand new program upto rate with NAV 2018, offering a selection of qualities to assist production businesses manage and streamline their own output .

Users in the Manufacturing industry can make production orders, produce and manage other versions of production bill of materials, and out source special operations within a production order to sub contractors.

Machine centers may be Managed via the app, and be aggregated into work centres to allow people to control capacity levels, and also ensure work centers are operating at a level that is efficient.Central supports agile manufacturing, enabling businesses to arrange for peak occasions, and also create eleventh hour adjustments to processes to alleviate changes.Here's Dynamics 365 Business Central general manager Marko Perisic using a firsthand look at Business Central.